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RETURN & REFUND POLICY

No order cancellation or refund.

Customer can consider an order replacement by swapping design.

Once you determine to swap the product, please contact us by email for logistics assistance.

Customer please pay by your own cost to return us the product. 

Please email us your return shipping tracking number.

hforhair will ship you back a replacement product, hforhair will pay that shipping cost.

Product swapping can only perform once per customer.

SHIPPING INFORMATION

Thank you for your ordering.

Your order will be proceeded and shipping to destination by air mode or air express service in calendar days after the date of your order confirmation.

Delivery days may vary in different countries

OUR PRIVACY POLICY

It is the policy of hforhair to meet all the requirements of the "Personal Data (Privacy) Ordinance" and endeavour to ensure our compliance with the European Union 2016/679 General Data Protection Regulation ("GDPR") to the extent it applies. We put in place appropriate systems and ensure compliance by our team with the standards of security and confidentiality prescribed by law. This Statement explains our privacy practice. Collection of Personal Information We may collect and use certain personal information about you, including your identity and contact details. We may collect such personal information from you. We use such personal information for specific and other directly related purposes. Such purposes may include enquiries, feedback or the processing of membership, and providing services to you. Information like your race, political opinion, ethnic origin or religious beliefs, health or sex life information will not be collected. In addition to the specific purposes, we may occasionally use such information to send you e-Newsletters, promotional and new service updates and invitations to events hosted, sponsored or promoted by us, if you agree. You may choose to opt-out from receiving such materials as well as to select your preference with regard to the receipt of such materials. We shall make a record of your visits to our website. The record will show IP address, and details of the pages visited. We only collect aggregate information about the number and types of visitors. This information is used for preparing general statistics on the usage of our websites, and prevention and detection of crime. Some of the information will be gathered through the use of "cookies". Cookies are small bits of information that are automatically stored on a web browser that can be retrieved by the sites visited. You may be requested to enable these cookies setting on your browser. Our use of this technology does not mean that we automatically know any information about you. Your acceptance of our cookie in no way gives us access to your computer. You may choose to disable or refuse cookies, but (depending on your browser settings) doing so may render some parts of this website inaccessible or unfunctional. Security Any personal information we receive will not be disclosed to any unauthorised third party outside of hforhair except as provided herein or with your prior consent. Personal information, whether stored in electronic form will only be accessible by our authorised team or our authorised agents, e.g. contractors, advisers etc. Hyperlinks This Privacy Statement only applies to hforhair. We shall not be responsible for the privacy and security practices or the content of the websites we linked in this site. Disclosure and Sharing of Personal Information Personal information held by us will be kept confidentially, or we believe in good faith that disclosure is reasonably necessary to identify a person violating the law. In addition we may provide such information to: i) any agent, adviser, contractor or service provider who provides services or advice to us in connection with our operations; ii) any person under a duty of confidentiality to us; iii) any person specified at the time of collection. While we have no control over the acts of any third party, we endeavour to deal only with responsible third parties and would ask them to follow our instructions and specified purposes when using the personal information. You also acknowledge and accept that personal information may be transferred to and outside hforhair for the purposes stated herein. Data Retention Personal information you provide to us will be retained for such period as may be necessary for the carrying out of the purposes stated in this Privacy Policy Statement or as otherwise specified at the time of collection. Personal Information Access, Correction and Erasure You have the right to request access to and correction of information in case errors may be found in our records about you held by us. You may have the right to request erasure of certain personal data under the GDPR where it applies. If you wish to exercise this right, please submit your enquiry or request to us by e-mail info.hforhair@gmail.com Amendment of Policy We reserve the right to modify this Privacy Policy at any time. We will post the latest version of the Privacy Policy on our website. Please visit our website periodically. For material change of the policy, we will email customers or by posting a note on our website for notification. Updated on 01 May 2023

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